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Terms and Conditions
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Please note: terms, conditions and policies will be updated from time to time. Please check back regularly for updates.
Allure
Golds claims, warranty replacement, returns are valid, binding and
enforceable against all persons that access and purchase our items. By
purchasing you automatically agree to our terms, claims and warranty
conditions.
Allure Gold shall not be liable for costs incurred
by any person to obtain professional advice relating to these terms and
conditions.
In the event that any term or condition, detailed
herein is found unenforceable or invalid for any reason, such term(s)
or condition(s) or claim(s) shall be severable from the remaining terms
and conditions. The remaining terms and conditions shall remain
enforceable and applicable. If an issue arises that is not included in
these terms and conditions a new term and condition will be added to
this document by Allure Gold and the new term and conditions will be
enforceable and applicable to the issue raised.
Allure Gold
reserves the right, in its sole and absolute discretion, to at any time
without prior notice or justification, change these terms and
conditions, content and/or services from this website or any other site
or store selling this product.
CLAIMS (ONLY for defective, or incorrect merchandise):
If
Merchandise is defective, or otherwise damaged in any way, we will
promptly replace the merchandise with an identical replacement item. If
the merchandise was incorrect, and not what was indicated on your order
or our invoice, then we will promptly send the correct item that was
originally ordered and pay to have the incorrect item returned.
Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain.
Shipping will be reimbursed for defective merchandise only.
Additional items cannot be shipped with exchanges, but must be placed as a new order.
RETURNS, Customer Initiated Returns (for unwanted merchandise):
Customer-initiated
returns are returns made because the customer does not want the item
for ANY reason, including "doesn't fit", "didn't like it" or "not what
was expected".
Returned items MUST NOT be worn. They must be in
new, and re-sellable condition. Items returned that are not in
re-sellable condition will be returned to the customer at the customers
expense.
ALL customer-initiated returns including items ordered as
samples will be charged a restocking fee. The restocking fee is $5 per
item and return postage is $11.
The shipping cost to return the
item(s) to us is the customer's responsibility. - We recommend that
items are shipped in a way that can be tracked.
Credit will be
issued after the items are received, and inspected to ensure the items
are in new, and re-sellable condition. (This may take as long as 2
weeks after we receive the items) Credit must be used within 7 days.
Warranty replacements
Allure Gold's 18 Carat gold Layered and filled products are guaranteed not to tarnish , discolour or fade.
If
your customer has any problems with our items simply have them return
the item along with a $10 note (p/h charge) and a copy of his/her
invoice (as this will not be returned) and guarantee slip and send to
the address on the guarantee slip.
Please note we will only
accept returns direct from the seller within 4 weeks of the sale date.
After this time the customer must return the item direct to us.
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